Guide on how to get help on child support expense
- The child support agency runs counseling on overall issues of child support expenses using many methods, such as via phone, visits, and on-lines. People eligible for counseling include nurturing parents having difficulty with child support expenses, creditor of child support expenses, non-nurturing parents, debtors of child support expenses, and the general public. The support for securing the execution of child support expenses proceeds for only nurturing parents and creditors of child support expenses.
Guide on Counseling
- Phone counseling
- Main number: 1644-6621 (You can ask for help from counselors directly by following the guide speech once you are connected to the call center.)
- Business hours: Mon - Fri 09:00 - 18:00 (closed on holidays)
- Visiting counseling
- How to reach us: Namsan Square Building 21st Floor, 173 Toegye-ro (Chungmuro 3-ga), Jung-gu, Seoul, Republic of Korea
- Business hours: Mon - Fri (closed on holidays) 09:00~11:00 / 13:00~17:00
- ※ Reservation is required.
- ※ The maximum time for visiting counseling is 30 minutes per day.
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How to make a reservation
- By phone: 1644-6621, connect No.1
- On-line reservation: Shortcut (The child support agency website - communication·participation - reserve visiting counseling)Shortcut
- On-line counseling
- How to apply: [The child support agency Website-apply for Counseling on child support expenses] Shortcut (Child Support Agency Website-apply for Counseling on child support expenses) icon or connect to [Communication·participation - On-line Counseling] menu.
Request for counseling and inquiry are available for non-members. - Guide on procedure: Agree to terms and conditions and self-verification > Enter the content for counseling > complete the application
Self-verification can be done with your cellular phone. - Check the processing status: You can check the status of counseling from the [The child support agency Website - Communication·participation - On-line counseling Answers] menu after self-verification.
- Cautions: Write a summary of facts and question with up to 2,000 letters.
※ On-line counseling proceeds based on the content of questioner’s request for counseling. If the provided facts are excessively simplified or wordy, accurate counseling will be difficult.
※ The answer will be registered within 7 days from the date of registration (weekends and holidays are excluded).
Where to Inquire about the Projects
- Child Support Agency of the Korea Institute for Healthy Family
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Phone: 1644-6621 (ARS #1 Counseling on child support expenses)
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Child Support Agency Website: www.childsupport.or.kr Shortcut