Operate phone-service of providing customized information for multi-cultural families (Danuri call center 1577-1366)

Purpose of the Project

• Provide customized integrated services, customized for the life cycle of immigrants (including married immigrants) and consultation and emergency support for the immigrant women who are the victims of violence

Project Overview

• Target of the project: Immigrants (including married immigrants), multi-cultural families, related organizations, etc.
• • 

    Immigrants (including married immigrants)

  • 

    multi-cultural families, related organizations

• Project content
• • 

    Activities for consulting about the damage from violence and linking emergency support

  • 

    Operate emergency evacuation facilities

  • 

    Provide life skills information

  • 

    Service for daily life translations and three-way calls

  • 

    Counseling for couples and families

  • 

    Consult an attorney linked to the Korean Bar Association

• Guide on service hours and center
• Operating hours: 24 hours, 365 days (Region besides Seoul: Automatic connection to the main number after 18:00)
• Centers’ numbers by region
• Seoul: Main number 1577- 1366
• Suwon, Gyeonggi: 031-257-1841
• Daejeon: 042-488- 2979
• Gwangju: 062-366-1366
• Busan: 051-508-1366
• Jeonju, Jeollabuk-do: 063-237-1366
• Gumi, Gyeongsangbuk-do: 054-457-1366
• Service languages (13 languages, professional counselor for migrant women provides counseling in person)
• Vietnamese, Chinese, Tagalog, Cambodian, Mongolian, Russian, Japanese, Thai, Laos language, Uzbek, Nepali, English, and Korean

How to provide service

• Phone, on-line, visit, interview, chatbot, etc.

Process for the supporting service:

• • Phone
    (1577-1366)

  • Connect to counselors for each language

  • Identify what the counselee wants

  • Counseling Interpretation Provide information Emergency support, etc.

  • (If necessary)
    callback, happy call
    (post-management)

  • Finish counseling

Where to Inquire about the Projects

• Department for Family Counseling Service of the Korea Institute for Healthy Family
• 

  Phone: 02-3140-7929